Posts Tagged 'customers'

Selling 101 – Managing Customer Expectations

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Selling 101 – Managing Customer Expectations

I can’t speak for you but, I am all about expectations! As a salesperson, I want to set realistic expectations for my clients and then … always exceed those. As a customer, I expect the salesperson to set realistic expectations for me and then, at least meet those. Exceeding them is the icing on the cake.

Most of my expectations revolve around time. When can I expect … ? The time specified is generally not ...

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Managing Customer Expectations

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Managing Customer Expectations

Expectations can be tricky things and particularly when they are not realized. Not only are we dealing with our own expectations (of ourselves and of others), as salespeople we are constantly concerned with managing the expectations of others including, most importantly, those of our clients. If you are in management, you will also be charged with clearly communicating your expectations to your subordinates.

The end result of any expectation can be summed up in only one of three ways:

  1. Expectations were not ...
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