Small Business Guide to Social CRM Book Links

Thank you very much for buying my book, “The Small Business Guide to Social CRM”!

For your convenience, we have created a list of links that will take you to tools that we have discussed, articles that we have cited, and some excellent recommended resources for your continued reading. Education in the social sphere is never ending and never stopping!

If you would like to learn more about our services, please fill out the contact form that is found at the bottom of this page

Alphabetical listing of applications

The following is a listing of specific applications and tools that were mentioned in the book.

Act-On – http://bit.ly/1gzjJgs

Asana – http://bit.ly/1c4g79d

AWeber – http://bit.ly/1fmCUHM

Bitly – http://bit.ly/1et0S41

Box – http://bit.ly/1jwQiyb

Buffer – http://bit.ly/1hOwWHn

Cazoomi SyncApps – http://bit.ly/1nY1i6L

Chrome Webstore – http://bit.ly/1mEU5hJ

Constant Contact – http://bit.ly/1fQhJ1L

Data.com – http://bit.ly/1htG3ZJ

Desk.com – http://bit.ly/1jwQRrX

Dropbox – http://bit.ly/1htGjb3

edocr – http://bit.ly/1bIIHws

Facebook – http://on.fb.me/MYdg66

Get Satisfaction – http://bit.ly/1liIenU

GetApp – http://bit.ly/1liIoeX

Google Alerts – http://bit.ly/1fBMURO

Google Analytics – http://bit.ly/1cjyXnm

Google Apps – http://bit.ly/1bIJCwE

Google Drive – http://bit.ly/1dtPy8i

Google News – http://bit.ly/1cjzzcG

Google Voice – http://bit.ly/1poxG7g

Google+ – http://bit.ly/1dtQ5XJ

GoToMeeting – http://bit.ly/MYfxOM

HootSuite – http://bit.ly/1mEZ8hW

HubSpot – http://bit.ly/1k72OY8

iCloud – http://bit.ly/1hlsfBJ

IFTTT – http://ift.tt/1htK6VM

Import2 – http://bit.ly/1efcZpZ

Infusionsoft – http://bit.ly/MYgZAw

InsideView – http://bit.ly/1fBQdZp

itDuzzit – http://bit.ly/1c4kYXT

KiteDesk – http://bit.ly/1gznK4x

Klout – http://bit.ly/1bILDcd

Kred – http://bit.ly/MYhT02

Leadfindr – http://bit.ly/1cjBKg4

LeadSift – http://bit.ly/1hlteBO

LinkedIn – http://linkd.in/1efewMK

Little Bird – http://bit.ly/1c4lOE7

MailChimp – http://bit.ly/1htN6l9

MarketMeSuite – http://bit.ly/MYjGSS

Marketo – http://bit.ly/1fBTfwK

Nimble – http://bit.ly/1esYcU1

OFunnel – http://bit.ly/1gzp4V0

Oktopost – http://bit.ly/1Ac66ze

PeerIndex – http://bit.ly/1fQo8Kn

PieSync – http://bit.ly/1lkKqdz

Pinterest – http://bit.ly/1mvF2mQ

Pipedrive – http://bit.ly/1hOF2Qe

Podio – http://bit.ly/1jwXfzg

Quote Roller – http://bit.ly/1k75iWv

RebelMouse – http://rbl.ms/1rdLjp1

SalesLoft – http://bit.ly/1hlwMnt

SkyDrive ( now OneDrive) – http://bit.ly/1fBWCnx

Skype – http://bit.ly/1k9EeTf

Socedo – http://bit.ly/Oyfv0X

SocialBro – http://bit.ly/NumyXn

Sprout Social – http://bit.ly/1cLqPiL

TimeTrade – http://bit.ly/1liSv3l

ToutApp – http://bit.ly/1sZ497j

TweetDeck – http://bit.ly/1hM09mX

Twitter – http://bit.ly/1et0emZ

Twtrland – http://bit.ly/1c4rUV7

UserVoice – http://bit.ly/1hOJu1s

WebEx – http://bit.ly/1o3fBbp

Wufoo – http://bit.ly/1cLsLI0

YouTube – http://bit.ly/1du4y5R

Zapier – http://bit.ly/1haGnhq

Zendesk – http://bit.ly/1haGyJQ

Social add-ons for email

Many people will spend a great deal of their working day within their email interface. They may even spend more time here than they will in their actual SCRM. Fortunately, there are some great tools that you can use to bring your social networking (at least on some level) directly into your email. Please check out these great tools!

For Outlook:

Please be aware that the suitability of these tools may, to a certain extent, be based on your particular version of Outlook, whether it is web or desktop based, and if you are running a Windows or Mac based system.

LinkedIn Outlook Social Connector – http://linkd.in/1fQozV0

Microsoft Social Connector – http://bit.ly/1htODra

Xobni – http://bit.ly/1o3cHDs

For Gmail and others:

Rapportive (owned by LinkedIn) is a really great social add-on for Gmail and some other email systems. BrandMyMail and WiseStamp can be used to create beautiful custom email signatures that will display links to your social profiles as well as many other features!

BrandMyMail – http://bit.ly/1k9Ju9o

Rapportive – http://bit.ly/1poMzpV

WiseStamp – http://bit.ly/1k772Pp

Cited articles

Below is a complete listing of articles that were cited in the book.

IBM Reveals Their Predictions About The Future Of Social CRM – http://bit.ly/qnQDYD

2014 CMO’s Guideline to the Social Media Landscape – http://cmo.cm/1qNj2Z9

Instructions for converting text to columns – http://bit.ly/1bxczVJ

Salesforce “Getting Started Implementation Guide” – http://bit.ly/19zxVCh

Social CRM – New Rules of Engagement – Uses by Department – http://slidesha.re/1cLoPa6

Social Media’s Impact on Customer Service – http://bit.ly/1hDB6lW

The Ultimate Cheat Sheet for Mastering LinkedIn – http://bit.ly/1jCxkUi.

Suggested reading

If you wish to keep up on the latest developments in SCRM, CRM, Sales, Marketing, and Customer Support, these sites provide consistently excellent writing on these topics. I might also suggest that the best way to stay on top of all the latest news from any site that you choose to follow is with an online reader and I would recommend Feedly – http://bit.ly/Nutkwl

Feedly (recommended reader) – http://bit.ly/Nutkw1

Adaptive Business Services – http://bit.ly/1et2qLj

CRM Idol – http://bit.ly/OyqAix

HubSpot free marketing resources – http://bit.ly/1hatAf7

InsideView Blog – http://bit.ly/MrddPk

LinkedIn Learning Center – http://linkd.in/1fC3dye

Mashable – http://on.mash.to/Oymsiz

Maximize Social Business – http://bit.ly/1cLwuFB

Midsize Insider – http://bit.ly/1cjJX3T

Partners in EXCELLENCE Blog – http://bit.ly/1o3kjFP

RazorSocial – http://bit.ly/OymPdb

ReadWrite – http://bit.ly/Oyn6wK