Is Social CRM Strictly For Business?
Or is it for anybody who wants to create, establish, and build stronger relationships, personal or otherwise? I have read a number of articles lately which suggest that FaceBook, LinkedIn, and even Twitter might be the next CRM if they are not already. HootSuite recently began touting itself as a CRM. Me, I think that


Social CRM Does Not Need To Be That Complicated
How about we make it K.I.S.S. … Keep It Simple Salesperson. This becomes extremely important because salespeople will be frontline CRM users and these same salespeople almost universally hate the thought of being saddled with a CRM. Why do we know this to be true? Simply stated, a large majority of good salespeople share three
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