I recently purchased a Harley Benton guitar from Thomann USA. I was somewhat surprised when it shipped from Germany. That being said, it arrived faster than most of the orders that I have placed with state-side vendors. This is a story about customer service. But, there was a problem … my volume knob wobbled. Now,
I’ve written a few articles over the past year which have chronicled my foray into the dark art of marketing. This is an area where I have no prior experience. On top of that, I have always avoided it outright since my gut feeling has been that there would be nothing about it that I
I have always considered myself to be a very active networker. This includes social networking. I own and operate, as a business, a B2B networking group. Being primarily an introvert, none of these activities are particularly comfortable for me. I often struggle being in larger group settings. Actually, not so much. I avoid them. Oddly,
This is big! Nimble CRM has just introduced Lead Pipelines! Nimble has long had a separate widget box in the contact record for lead details (source, status, etc.). We also have deal records (valid opportunities that we hope to close) and deal pipelines. However, my deal pipelines currently include stages that should actually be a
I was reading an interesting article the other day by Dave Brock … “Thinking About Objections.” In it he discusses the conflicting relationships between objections, salespeople, and customers as well as our hesitancy as salespeople to raise objections on our own. Good stuff! I was classically trained in 1977 on the art of handling objections.
How to Maximize Your Networking Group Investment
I have personally been involved with networking groups, aka leads groups, since the early 90’s when I created my first member-run group. In 2007, I created NetWorks! Boise which is run as a for-profit business (get the how-to book on Amazon). At one point I had three of these groups but, as I am semi-retired,
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