Build customer relationships that will accelerate your business! About This Book Manage your Social CRM and grow its capabilities to address your business needs Discover best practices for Social CRM usage for sales, marketing, and customer service that will result in increased revenues Loaded with practical tips that take the mystery out of Social CRM
[Tweet “Does your customer look at you as being just another of the shaved apes or … are you different?”]The other day I was watching a show on the National Geographic Channel about the Macaque monkeys of Southeast Asia. Apparently there are a gazillion of them and they are very comfortable in, and are drawn
[Tweet “Are you feeling overwhelmed by apps and networks?”]This article is not about the social media black hole. If you find yourself being sucked into that vortex simply because you are addicted to sharing (or watching) and, while you might need a good shrink, I’m not going to be able to respond to your plea
When Your Skull’s Cracked Open, The Cloud Becomes Personal
[Tweet “Learn how Finceramica is using Tecla.it & #IBMCloud to manufacture bones for patients worldwide!”]I must confess that when I first told about the cloud, I looked out my window, pronounced the sky as being clear and blue, and dismissed this assertion as being typically bad weather reporting. Now, the information cloud is an integral
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