Build customer relationships that will accelerate your business! About This Book Manage your Social CRM and grow its capabilities to address your business needs Discover best practices for Social CRM usage for sales, marketing, and customer service that will result in increased revenues Loaded with practical tips that take the mystery out of Social CRM
As part of our Social Sales series, last month we defined Social CRM. Now let’s start leveraging this tool in order to close more sales and the best way to get started on that is to get ourselves organized! Salespeople, by and large, are notoriously bad record keepers. As far as that goes, a lot of salespeople
In order to accurately define Social CRM, we first need to talk about Traditional CRM which stands for “Customer Relationship Management”. Core functions include what I like to call the “3 C’s”: Contacts – complete contact records with all contact info including user definable fields for information needed for my specific business. This record would also track leads and deals
I have been a CRM user since the late 80’s having started with a DOS based product called TeleMagic. Back then they were called Contact Managers so let’s call them CM’s for short. I’m really not sure when somebody came up with the brilliant idea to change that moniker to CRM or, Customer Relationship Management. That’s all fine and dandy but, the
Each and every day, in sales departments around the globe, a sales manager is striding into the room and making this proclamation … “I have great news! We have decided to provide you with a CRM so that you can better track your activities with your customers!” And the collective response is … “Groan”. That’s
Free Webinar – 10 Ways B2B Salespeople Should Be Leveraging Social CRM
This webinar will be held on Thursday, August 30 at 11:00 AM MST and will be hosted by Neal Schaffer. Neal is a best selling author and sought after speaker and consultant. His two books on LinkedIn are the gold standard for this social business platform: Understanding, Leveraging & Maximizing LinkedIn and Maximizing LinkedIn for Sales and
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