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Selling 101 – Managing Customer Expectations

I can’t speak for you but, I am all about expectations! As a salesperson, I want to set realistic expectations for my clients and then … always exceed those. As a customer, I expect the salesperson to set realistic expectations for me and then, at least meet those. Exceeding them is the icing on the

Managing Customer Expectations

May 20, 2014Craig M. JamiesonArticles, Sellingcustomers, expectations, Sales

Expectations can be tricky things and particularly when they are not realized. Not only are we dealing with our own expectations (of ourselves and of others), as salespeople we are constantly concerned with managing the expectations of others including, most importantly, those of our clients. If you are in management, you will also be charged

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Selling 101 – Managing Customer Expectations

Managing Customer Expectations