Selling Semantics

Let’s start with CRM (acronym), Customer Relationship Management. We used to call them Contact Managers, but should we really be managing our contacts? No, we should be managing our relationships.  Apparently managing is now a bad word. Instead we should be leading. Leading where? Not through the sales process. Now we must address the buyer’s

Urgent Memo – Selling 101

Today’s topic is …. URGENCY. Specifically, is having a high degree of urgency a necessary selling characteristic? I have never seen a successful salesperson who does not display, at the very least, SOME modicum of urgency but, it’s not always that easy. Not all selling scenarios are created equally. Acting urgently simply for the sake