There are only three possible impressions that a customer will walk away with having done business with you and/or your company. You have either … Not met their expectations or … Met their expectations or … Exceeded their expectations Not meeting your customer’s expectations speaks for itself. Meeting a customer’s expectations is a neutral experience at best and a God-awful
Quickly! Who do people buy from? They buy from those who they like and who they trust. Who do they like and trust? They like and trust those who treat them with respect and who they feel are looking out for their best interests. End of post. Today I wanted to discuss two aspects of
Sometimes getting through to folks these days seems like trying to drive a 500 yard hole with a putter alone. You just never seem to get there. Let’s face it, and particularly with the advent of all of this technology, we are all overwhelmed. Our inboxes overfloweth. I am a huge user of email and
Or, to put it another way, are you proactive about creating deals or do you just sit back on your ass and wait for the phone to ring? Are you a salesperson or are you an order taker? Sales pro’s are always, one way or another, out prospecting for new opportunities. Yes, I said prospecting.
What If Your Contacts Are Not Using Social Media?
Much of the discussion revolving around social sales talks about how you can leverage social media to increase your selling effectiveness. This is predicated on the formula … I’m on LinkedIn + he’s on LinkedIn = sale (b.t.w., it’s not that simple). What if he is not on LinkedIn, or Twitter, or Facebook, or … nothin’? The
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