Exceeding Client Expectations III
This past winter, I had an issue with my heat pump freezing up. This was a first for me. They worked on it off and on for two to three weeks. They never told me that some amount of ice was normal. My expectation, as I did not know any better, was that no ice




Performing Your Due Diligence – Sales 101
What we are about to discuss is applicable for sales, marketing, and job hunting. Different applications, but you are trying to sell something nonetheless. Hell, like it or not, you are all salespeople:) Let’s start with this … We are living in a world where everyone happily places their personal and professional lives online. I
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